#johnkuhn
stone pine
silent citrus
We are also interested in understanding capabilities of the payment webhook
Stripe supports.
Can this webhook be modified to include additional data elements? We
would be interested in capturing data about the customer profile and the
credit card token, in addition to the payment status.
Can the webhook endpoint be defined explicitly? We would be interested
in having Docusign initiate customer profile creation/initial billing, and
subsequently having the webhook delivered to a Workday endpoint.
Finally, some auxiliary questions around general credit card/token
behavior:
Are token values associated with the Customer profile, or a credit card
within the customer? i.e. Can a single customer have multiple credit card
tokens/can a new token be added to a customer without interfering with an
existing one?
Does Stripe support any options for customers to easily update their
Credit Cards? Would we be able to provide them with a link to update a card,
if we encounter an issue processing an existing token?
Does Stripe have any automation around reporting payment failure? I
recall you mentioned a report that is available off of the dashboard, is
there anything like a webhook available?
johnkuhn
Hi 👋
This is a lot of context here and this forum is better for specific API questions and answers but I'll try to give this a shot
It isn't clear what APIs you are currently using. Can you ask your questions one at a time and be very specific about exactly what APIs you are using at what steps in your process?
sudden geyser
Yes, there's a lot unfortunately. We're trying to work with our Workday implementation partner and these are the questions they have. We were told the best way to get developer support was the forum. I guess I will just try and copy/paste a little at a time until we have the answers.
Background:
Today, we use a Docusign/Stripe integration and take down payments through this mechanism. So, when customers sign their contract, it links them over to Stripe to take their startup fees using a credit card and immediately charges them. Then, we use the Stripe "token" to issue recurring payments from these customers each month.
We are going to be moving our billing processes to Workday. With this, we're trying to automate some of this and figure out the best way to get the initial payment information collected by Stripe as well copy the Stripe "token" into Workday and then use these tokens for subsequent monthly payments.
Questions:
1. Based on the Envelope ID generated by Docusign and stored in the Metadata of the customer profile in Stripe, we would like to access the following data points via Stripe API's if possible:
a. Can we get the Payment detail & Status for the initial payment (associated with the contract signature/envelope ID), used to record the payment against an invoice in Workday?
b. From an API call, can we get the tokenized credit card field, to retrieve and store the token in Workday for future billing needs?
silent citrus
This forum is focused on developers with specific API questions that can be unblocked in a couple short messages
We simply cannot dedicate enough time to review all this text in live chat
sudden geyser
Ok, then what's the best avenue to work through all of this?
silent citrus
For all of this? A support ticket would be best. Then we can dedicate enough time to answer you more thoroughly
sudden geyser
Ok, the account rep that we spoke with pointed us over here. I'll enter a ticket.