#Assiya
cedar pewter
green quiver
can you share a payment intent id where klarna didn't show up?
stray relic
can you share a payment intent id where klarna didn't show up?
where can i find it? How does it look?
Klarna did show up, clients can see it in payment options on our website. The problem is that he could'n pay for our product with Klarna(He is from France)
green quiver
Can you elaborate on what you mean by couldn't pay with klarna? It shows up for him as an option? So what's the error then?
stray relic
Client says that he paid for other products in France without any problems, but when he tried to pay with Klarna for our product he says that the ability to select a country has been blocked.
Could it be a problem that our company is registered in USA? Or maybe we should turn on option to accept payments from Europe?
green quiver
Do you have a screenshot of the problem?
green quiver
where can i find it? How does it look?
Payment intent id starts with pi_123
stray relic
Can you explain please how our clients from Europe can buy our products with Klarna?
green quiver
Ah
If your company is US based, then you can only support Klarna for US customers. See the table here: https://stripe.com/docs/payments/klarna
stray relic
The screenshot
stray relic
If your company is US based, then you can only support Klarna for US customers. ...
And what shoud we do to be able to receive payments from European clients?
green quiver
You would need another account based in one of the European countries in that table
stray relic
Account Klarna, right?
Or should we register our business in one of the European countries?
green quiver
Your Stripe account
So your business would need to be registered in one of the countries at the top of that table I shared and your stripe account would need to be created with that business
stray relic
Ok, understand
One more question, is there a need for clients to have SSN when making a purchase with Klarna?
or its obligatory only for financing 3-12-24 months?
green quiver
Not sure
It's whatever Klarna requires
You could ask our support team if you need to know though: https://support.stripe.com
stray relic
also which information needed when paying with Klarna? Name, phone number and date of birth?
stray relic
ok,thanks