nadia_0 | Stripe Developers | Page 1

broken elbowBOT Jun 29, 2023, 9:45 AM

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fast pollen Jun 29, 2023, 9:45 AM

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Hi there!

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Having a look.

opal kernel Jun 29, 2023, 9:45 AM

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hi thanks a lot

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when i click on the details section Payment page link i have the following error :

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fast pollen Jun 29, 2023, 9:47 AM

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That's odd. Give me some time to look into it.

opal kernel Jun 29, 2023, 9:47 AM

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thanks 🙏

fast pollen Jun 29, 2023, 10:18 AM

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Sorry for the delay

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This looks like an issue on our end, and we are currently investigating.

opal kernel Jun 29, 2023, 10:22 AM

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thanks
please let me know when it's resolved so my client can perform 3ds

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is there a way to force the debit ?

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or do you have a payment link please ?

fast pollen Jun 29, 2023, 10:24 AM

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I'm not sure when the issue will be resolved. Sorry about this!
But yes in the meantime you could create a PaymentLink for your user.

opal kernel Jun 29, 2023, 10:25 AM

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how can i do that please ?

fast pollen Jun 29, 2023, 10:26 AM

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There's a dropdown in the top right corner of your dashboard

broken elbowBOT Jun 29, 2023, 10:29 AM

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brave lotus Jun 29, 2023, 10:37 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

opal kernel Jun 29, 2023, 10:53 AM

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thanks !

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im gonna check right now

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i cant use it, it wont change the subscription status

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...

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moreover the sub has a price calculated on params

brave lotus Jun 29, 2023, 10:54 AM

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i cant use it, it wont change the subscription status
what do you mean?

opal kernel Jun 29, 2023, 10:55 AM

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i crated a subscription

brave lotus Jun 29, 2023, 10:55 AM

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I'm not sure I follow

opal kernel Jun 29, 2023, 10:55 AM

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but the client hasnt received the 3ds link by email

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here is the invoice

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in_1NOGGRFxsE4pn4oaFarAsCUd

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the payment page link in the details section doesnt work

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its a big client

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i cant loose her

fast pollen Jun 29, 2023, 10:59 AM

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My suggestion was to create a new Payment Link that would start a brand new subscription for that user.

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You can learn more about Payment Links here: https://stripe.com/docs/payment-links

broken elbowBOT Jun 29, 2023, 11:43 AM

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dapper ravine Jun 29, 2023, 12:29 PM

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@opal kernel How can I help?

opal kernel Jun 29, 2023, 12:30 PM

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hi @dapper ravine
i have a subscription pending because of a payment requiring 3ds
the thing is that my client hasnt received the 3ds link by email

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the payment link isnt a suited solution for me

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do you have the 3ds link please

dapper ravine Jun 29, 2023, 12:32 PM

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We're working internally to fix the invoice page issue

opal kernel Jun 29, 2023, 12:32 PM

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so i can send it to my client
i cant lose the client, trying solutions, asking her to do stuff & so one. I already waisted a lot of time, & she is not happy

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any idea of when it would be available please ?

dapper ravine Jun 29, 2023, 12:34 PM

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Appreciate the frustration here. Unfortunately right now we can't generate a new payment link for that specific invoice. As stated earlier, if you want to collect payment now you should explore other options, such as a Payment Link. In the meantime, we're working to address the issue and I can keep you in the loop here.

opal kernel Jun 29, 2023, 12:38 PM

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cant do it with payment link, i need to backstart the subscription

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1 may

dapper ravine Jun 29, 2023, 12:39 PM

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You don't need to start a new Subscription. Just generate a one-time Payment Link for the required invoice amount, and then once paid you can manually mark the Invoice as paid

opal kernel Jun 29, 2023, 12:39 PM

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moreover, i've added metadata to the subscription, so when the event invoice.paid is sent i trigger some process internaly

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i have 2 payments to collect
1st may
1st june
the 1st jully will be collected after reseting the billing cycle anchor (introducing a trial ending on the 1st jully)

broken elbowBOT Jun 29, 2023, 12:51 PM

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compact granite Jun 29, 2023, 12:53 PM

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👋 stepping in here

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Sounds like my colleagues have already proposed the best short-term solve here (a Payment Link + marking Invoices as paid). Otherwise I'm happy to circle back once we have this issue with the Hosted Invoice Page resolved.

opal kernel Jun 29, 2023, 1:15 PM

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hi

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it's not working for my project :/
any idea of when it will be available please ?

compact granite Jun 29, 2023, 1:17 PM

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I don't have a timeline sorry. Our Engineers are working on fixing the issue. I'll circle back as soon as it is fixed.

opal kernel Jun 29, 2023, 2:01 PM

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noted thank you, will you notify me by email ?

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or on the thread ?

compact granite Jun 29, 2023, 2:02 PM

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I can notify you here. The issue is being reverted and should be fixed shortly

broken elbowBOT Jun 29, 2023, 2:17 PM

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opal kernel Jun 29, 2023, 2:39 PM

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thanks !

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so today it's gonna be live right ?

compact granite Jun 29, 2023, 2:41 PM

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Yes it should be

opal kernel Jun 29, 2023, 2:46 PM

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nice ! thanks

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i look forward to hearing from you

broken elbowBOT Jun 29, 2023, 3:39 PM

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dapper ravine Jun 29, 2023, 4:43 PM

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@opal kernel Hey! Thanks for your patience whilst we worked to mitigate the issue. The payment page from the 3DS email should now load correctly for your client if you want to advise them to retry

opal kernel Jun 29, 2023, 4:44 PM

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Thanks for reaching out checking right now !

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It works thanks a lot for your help 🙏

dapper ravine Jun 29, 2023, 4:53 PM

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Great! They will likely need to use the 'Select a new payment method' option and re-enter the payment details

opal kernel Jun 29, 2023, 4:59 PM

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Thanks again have a nice day

#nadia_0