beeeev-subscription-cancellation | Stripe Developers | Page 1

fierce scaffoldBOT Jun 28, 2023, 9:36 PM

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tacit marlin Jun 28, 2023, 9:36 PM

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beeeev-subscription-cancellation

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@modest moon as the developer you have access to that information in the API. You can find the original Subscription and look at https://stripe.com/docs/api/subscriptions/object#subscription_object-canceled_at

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the end customer can't see any of this though

modest moon Jun 28, 2023, 9:39 PM

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@tacit marlin thanks for the quick response. I am actually not a developer but a customerr. I am dealing with a business that has wrongfully been charging his customers with subscriptions that have been canceled. In order to dispute the charges I need to know when I had cancelled the subscription

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@tacit marlin I was wondering if it was possible to get that information. He has scammed users of thousands of dollars

tacit marlin Jun 28, 2023, 9:40 PM

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This is a server for developers. I'm sorry I can't help with this. Try our support team: https://support.stripe.com/contact

modest moon Jun 28, 2023, 9:41 PM

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@tacit marlin That is unfortunate. I've tried contacting your support team numerous times but have received little to no help. Is there a customer service phone number I can directly call?

tacit marlin Jun 28, 2023, 9:42 PM

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No there isn't sorry

modest moon Jun 28, 2023, 9:43 PM

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@tacit marlin I don't understand why as a customer we aren't privy to this information in the dashboard

tacit marlin Jun 28, 2023, 9:44 PM

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@modest moon I am an engineer, I help developers with their code here. I can't help you with this I'm sorry. Please try to work with our support team or your bank. I'm sorry but I can't do anything else here

modest moon Jun 28, 2023, 9:47 PM

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@tacit marlin As a customer are we not allowed to use your api.stripe.com endpoints as well? I just want to find further information about my subscriptions. I understand this isn't your role but it's really frustrating when I need this information to prevent further fraud and I'm getting little to no help from your support team

tacit marlin Jun 28, 2023, 9:49 PM

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@modest moon you're not a Stripe customer. You don't have a Stripe account. So no you can't use the API to get another business information.
I know you are frustrated but I can not help here. Please work with our support team or your bank. Your bank can block all those payments, they can renew your card number.

I;m sorry but I'm going to close this threads as there are other people I need to help.

modest moon Jun 28, 2023, 9:50 PM

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@tacit marlin I do have a stripe account. But in any case I see that I'm not going to get any further help. Thanks for the information anyways

#beeeev-subscription-cancellation