#peeyush81
brazen lantern
robust mortar
Hi 👋 is this related to ACH?
robust mortar
Gotcha, thank you for that confirmation. In this case, new Mandate details will need to be collected.
This talks about that a bit more:
https://stripe.com/docs/payments/ach-debit/accept-a-payment?platform=web&ui=API#resolving-disputes
You can either collect those directly and provide those to us when creating the Payment Intent via the mandate_data parameter:
https://stripe.com/docs/api/payment_intents/create#create_payment_intent-mandate_data
Or you could allow your customer to create a new Payment Method. Please let me know if neither of those options seem to do what you're hoping for in your testing.
marble harbor
thanks, for now i am collecting mandate per payment intent, but thats a one time use mandate while the setup intent mandate that got inactive was a multi use mandate
i guess i have to issue a new setup intent and possibly create a new payment method after microdeposit verification?
robust mortar
Hm, thinking through this more, I'm not sure I know offhand the best approach here, double checking with my teamamtes.
tacit girder
hey there @marble harbor , I'm just helping @robust mortar out with this
Have you encountered any errors related to further use of that payment method, or just the one failed payment so far?
Can you share the payment method id here? eg pm_1234
marble harbor
pm_1MstJvIXe9C6EVTCAqE8lnWt
tacit girder
Ok yes, if its just a single debit not authorized, you should be able to set up a new mandate via setup intent or payment intent with setup_future_usage: https://stripe.com/docs/payments/ach-debit/blocked-bank-accounts#block-category-table
But as noted there you should communicate with your user first so that they do not block a second payment with will block the account and you won't be able to use at again until you contact our support team.
marble harbor
thanks