#nitin
cursive yarrow
Hello 👋
What is your available balance?
You can check by using this API
https://stripe.com/docs/api/balance/balance_retrieve
rain whale
the available balance is 1600
hi hanzo, i think this might be related to maual payouts
cursive yarrow
Can you share the account ID you're working with?
It is possible that this is due to automatic payouts (funds might've already been locked for the next payout)
rain whale
the platform ID is : acct_19QLY8LYIdOgE1QH , whihc is the same as my intended source
cursive yarrow
can you call the balances API and share what you're seeing in the response?
https://stripe.com/docs/api/balance/balance_retrieve
As far as I can tell, your platform account has negative USD balance
So seeing the error is expected
rain whale
=> #Stripe::Balance:0x2adf0d360f94 JSON: {
"object": "balance",
"available": [
{"amount":-71305,"currency":"usd","source_types":{"card":-71305}},
{"amount":2614,"currency":"cad","source_types":{"card":2614}},
{"amount":-1156,"currency":"aud","source_types":{"card":-1156}},
{"amount":-25,"currency":"nzd","source_types":{"card":-25}}
],
"connect_reserved": [
{"amount":53537,"currency":"usd"},
{"amount":0,"currency":"cad"},
{"amount":0,"currency":"aud"},
{"amount":0,"currency":"nzd"}
],
"livemode": true,
"pending": [
{"amount":124459,"currency":"usd","source_types":{"card":124459}},
{"amount":34537,"currency":"cad","source_types":{"card":34537}},
{"amount":0,"currency":"aud","source_types":{"card":0}},
{"amount":0,"currency":"nzd","source_types":{"card":0}}
]
is the balance in -71305$
cursive yarrow
yup so if you look at your available balance, it is negative for usd
rain whale
is it 71.305 or 71305?
cursive yarrow
-713.05 USD
cursive yarrow
Sure
cursive yarrow
I believe that view shows the pending balance and not the available balance
rain whale
ok
can you guide me on where i can see the availabe balance on Stripe?
through the dashboard so that i can inform my client the same
cursive yarrow
You should generally see it under balances tab
cursive yarrow
arctic bronzeBOT