specops2013 | Stripe Developers | Page 1

terse pawnBOT Jun 28, 2023, 3:51 AM

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spring dust Jun 28, 2023, 3:51 AM

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Can you share the payment ID (py_xxx)?

stark blade Jun 28, 2023, 3:57 AM

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py_1NMZbcBThCIkNohvIMeWThnA

terse pawnBOT Jun 28, 2023, 4:01 AM

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ripe parcel Jun 28, 2023, 4:02 AM

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Hey can't you see it here? https://dashboard.stripe.com/payments/py_1NMZbcBThCIkNohvIMeWThnA

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stark blade Jun 28, 2023, 4:05 AM

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nope i cannot see it

ripe parcel Jun 28, 2023, 4:06 AM

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Do you have the full permission on your Stripe account?

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I can see it normal

stark blade Jun 28, 2023, 4:13 AM

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let me check. Thanks for ur help!

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hi i have been granted administrator rights. However, I still cannot view the payment

ripe parcel Jun 28, 2023, 4:24 AM

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probably you want to log out / log in or restart the browser 😅

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How does it look?

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Also what is your account id? acct_xxx

stark blade Jun 28, 2023, 4:30 AM

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i have logged in and out and still cant see it

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acct_1KWXDrB4Cq01XdFd

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this is my acc id

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as u can see here i am an admin'

ripe parcel Jun 28, 2023, 4:33 AM

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Ah okie I know this. You are on the Platform account, while this py_ belongs to your Connected Account

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Let's try one thing

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https://dashboard.stripe.com/connect/transfers/tr_3NMZbUB4Cq01XdFd0CcZ8AJE can you see this?

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stark blade Jun 28, 2023, 4:34 AM

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oh i can see this

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ok but one more question

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for this u have to search by transfer id

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what if u want to search by payment id e.g. py_xxx

ripe parcel Jun 28, 2023, 4:35 AM

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You can navigate to this Transfer from the "parent" payment https://dashboard.stripe.com/payments/pi_3NMZbUB4Cq01XdFd0Mx9c1xC

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This PI belongs to your Platform account

stark blade Jun 28, 2023, 4:36 AM

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is there a way to search for it just using the py__?

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because that is what i get from the payment reports from stripe connect

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