byhappystp | Stripe Developers | Page 1

tacit otterBOT Jun 27, 2023, 1:03 PM

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sweet tiger Jun 27, 2023, 1:04 PM

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Hi 👋 can you provide more details regarding your concern?

maiden monolith Jun 27, 2023, 1:44 PM

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Hello, I need help with a transfer. I received a payment, in the stripe application it tells me that the transaction fee was deducted, but I am receiving less money than I should have received after the fee

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They are charging me more money and the app does not say why or where that charge is from

sweet tiger Jun 27, 2023, 1:48 PM

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Is this for an intgration that you're building? Or are you using a Stripe integration provided by a third-party, and if so who?

maiden monolith Jun 27, 2023, 1:54 PM

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No, I'm using stripe on their website, and I received a payment of, for example, $3000, which, discounting the fee, would be $2910 ($90). The fact is that I should receive a transfer of $2910 but I'm receiving one of $2850

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I didn't use instant payment so they shouldn't charge a fee for that

sweet tiger Jun 27, 2023, 1:59 PM

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Okay, so this is regarding a Payout from your Stripe balance to your bank account?

maiden monolith Jun 27, 2023, 2:01 PM

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Yes

sweet tiger Jun 27, 2023, 2:03 PM

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Gotcha, that isn't something we can assist with in this forum, as mentioned in our #📖rules. You'll want to reach out to our Support team regarding this matter:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

maiden monolith Jun 27, 2023, 2:06 PM

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If I understand that, what I need is an option for me to contact someone today, like a customer service number

#byhappystp