rbole

[warm mural]

Hi! Let me help you with this.

Is it not working for you?

[winged hedge]

Unfortunately, no

[warm mural]

Could you please share the Subsciption ID?

[winged hedge]

sub_1NNVwNKxrILBeGDxFpnTY1gA

[warm mural]

I see that the setting is not correct for the behaviour.

It should be cancel the subscription

[winged hedge]

ok, but what does this mean:

sorry is german

[warm mural]

Interesting, this looks different in English.

[winged hedge]

this is under the Block: Zahlungen verwalten, die eine Bestätigung erfordern

maybe this is the problem

[warm mural]

Oh, that's a different one. It's about payments that require 3DS authentication and can't be paid off-session. You should look here:

[winged hedge]

But is 3d secure not default ?

I have to use a testcard which has 3d secure involved ?

[warm mural]

It's usually not required after the first time you save the card. After that it can be charged every month without customer action. But sometimes banks still require it.

[winged hedge]

ah I see, thanks.

[warm mural]

Happy to help!