#killianquoniou
fringe sundial
amber dirge
Hi there, do you have a payout ID that I can take a look?
spare slate
yes this one for example : po_1NKyTWRGw9DaklQnhbUBC5UW
the associated Transfer is tr_1NKrzNEZusg7jo9dDxJufkyk
the transfer is done at 2AM and the payout at 8:55AM the same day
amber dirge
I can see that the payout was created on 2023-06-20 06:55:39 +0000
spare slate
yes UTC+0
amber dirge
are you saying that you received the payout on 2023-06-20 ?
spare slate
no i received the payout the 2023-06-26 (classic delay for payout) but it was created the same day the transfer was done instead of waiting 7 days
or does the 7 days delay means that the payout will be received (on the bank account) 7 days after the transfer ?
amber dirge
No, based on the logs I saw the payout was created on 2023-06-20 06:55:39 +0000, not 2023-06-26
spare slate
yes it was created the 20th i mean i received it on my bank account the 26th (sorry for inaccuracy)
amber dirge
Ok, can you tell me what you expeect vs what's happening?
spare slate
what i expected : Transfer happened the 20th then with the 7 days delay payout should be created on the 27th
what happened : Transfer happened the 20th but the payout was created the 20th also
and to compare i had another transfer the 19th and a payout also the 19th so there was 2 payouts 2 consecutive days (19th and 20th)
amber dirge
Hmm, I don't see you specified a payout schedule on this account https://dashboard.stripe.com/connect/accounts/acct_1MbicZRGw9DaklQn/settings
spare slate
it's strange because this is what i get :
(it's in french)
and on the account i see that also :
amber dirge
Is this your payouts settings page or this connected account's payouts settings page?
spare slate
i'm on the link you sent
amber dirge
Ah, sorry, my oversight.
spare slate
Does the 7 days delay apply to transfers ? If no it can explain the problem
amber dirge
You might be right. This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information you provided. We'll respond via email/ticket after looking into it further.