#sharkalgud
gentle vector
balmy tulip
Thanks! I can pass it on to the customer
languid mauve
You will need to create the link but then your customer will be able to connect their Stripe account to your platform account
balmy tulip
Got it and by platform account do you mean the stripe connect product?
languid mauve
If you are offering a service that requires connection to an existing Stripe account then that makes you the Platform account
balmy tulip
okay, so my stripe account was connected to my company's stripe account, but when I went to look at how to setup the oath connection it looks like it disconnected me from my company's stripe account? Is there any way to go back?
languid mauve
Do you mean re-connect to the Company account?
balmy tulip
Yes, I'm not sure how this happened
languid mauve
Unfortunately they would need to initiate the re-connection. That isn't something I could do
balmy tulip
okay but how could this happen? I just went to settings and looked at the connect product and it disconnected me
languid mauve
Do you have an event ID for this disconnection?
balmy tulip
No i don't, I wasn't given any notification that this was about to happen
languid mauve
I don't think looking at Connect settings in your dashboard would trigger a disconnection. But this is an account issue so I can't really help with that. Your best bet is to reach out to Support: https://support.stripe.com/?contact=true
balmy tulip
okay thank you for your help