Mahesh | Stripe Developers | Page 1

primal yarrowBOT Jun 26, 2023, 6:08 AM

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undone robin Jun 26, 2023, 6:16 AM

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Hi there, the status of the PaymentIntent is succeeded. Can you tell me where do you see this error?

jovial canopy Jun 26, 2023, 6:18 AM

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i don't have the exact sequence this error happened, because the customer shared a screen shot with this error, which happened on 16 Jun 2023. But as you mentioned later the payment went through without any issues.

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and i tried replicating, but for me everything seems to be working

undone robin Jun 26, 2023, 6:20 AM

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OK. Are you just relying on redirection to confirm the payment result, or you also listen to payment_intent related webhook events?

jovial canopy Jun 26, 2023, 6:20 AM

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we listen for webhook events aswell

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payment_intent.succeeded

undone robin Jun 26, 2023, 6:24 AM

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Great, in that case, your system is still able to ackwowledge the payment restul despite the redirection failure.

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Was there a network problem when your customer redirected?

jovial canopy Jun 26, 2023, 6:25 AM

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not sure about the network problem though, as it happened on customer side.

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but if the redirect is failed, how do they authorised the payment from the mobile pay?

undone robin Jun 26, 2023, 6:28 AM

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That redirection happened after the payment authorization.

jovial canopy Jun 26, 2023, 6:33 AM

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okay, so mostly it is a connectivity issue on customer browser.

I will request them to reach again if this is repeated. Thanks!

#Mahesh