#caroline0

1 messages · Page 1 of 1 (latest)

lyric estuaryBOT
magic wagon
#

HI 👋

There isn't a way to configure Checkout to do this. But you can configure your integration to do this.

stray geyser
#

great thank you!

#

quick follow-up Q: what is the best way to pull data about when the subscription expires or renews?

#

would that be in a webhook?

magic wagon
#

Webhooks are a great option here. You can configure how early we send a webhook about an upcoming renewal in the dashboard.

lyric estuaryBOT
stray geyser
#

sounds good! to be clear, I'd love our plans page to say "renews XXX date" or "expires XXX date"

#

so happy to just query the plan via stripe when the page loads, or can store info in our database from webhooks, whichever is the preferred approach

undone gate
#

Hello! I'm taking over and catching up...

#

For the use case of showing "this Subscription will renew/expire at X" on demand when someone loads a status page it's probably best to make an API request to get the current status fo the Subscription at that time.

stray geyser
# magic wagon If you set the new price as the `default_price` for product A, then when you ret...

I'm having an issue with this – not sure if what I'm trying to do is possible.

Let's say a customer buys product A at $B, then cancels their plan.

Then, they want to renew their plan. But now the plan costs $C.

I still see the option to renew at $B if I've cancelled my plan, even though the default price is now $C.

Is there a way to have people renew at the new default price $C? or are renewals always set for the price the original purchase was made at?

undone gate
#

You see the option to renew? Where? Is this in the Customer Portal?

stray geyser
undone gate
#

If the Subscription has been canceled they shouldn't be able to reactivate it, they would have to start a new one.

#

Is the Subscription actually canceled or just scheduled to cancel in the future?

stray geyser
#

oh, sorry, it's scheduled to cancel in the future. so I press "cancel subscription" but I still have a month left until it actually stops