Jike | Stripe Developers | Page 1

viscid lakeBOT Jun 23, 2023, 1:37 PM

#

marble quartz Jun 23, 2023, 1:38 PM

#

Hello do you have the ID of the request where you got that error? (req_1234)

stiff kestrel Jun 23, 2023, 1:39 PM

#

hi! I saw this id under the event object

#

it didn't start with req_ though

#

is there anywhere else i should be looking at?

marble quartz Jun 23, 2023, 1:48 PM

#

Can you send me the ID of that event (evt_1234)

#

The text of the ID please

stiff kestrel Jun 23, 2023, 1:50 PM

#

yes it's evt_1NLao1FZEZHA74fxhbLo3fT6

marble quartz Jun 23, 2023, 1:51 PM

#

Thank you, checking in to that

stiff kestrel Jun 23, 2023, 1:54 PM

#

thank you!

marble quartz Jun 23, 2023, 2:04 PM

#

Hey apologies to pass you on one more time but I think our support team will need to look in to this. From what I can see it does look like it was an issuer decline but I'm not too familiar with how to look further in to this. This server is more for API questions and it looks like API things are still being called right, our support team will be more familiar with how to look in to payout issues like this. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

stiff kestrel Jun 23, 2023, 2:25 PM

#

i see, thanks! should i directly chat with support there?

#Jike