thesaltysnek

[ebon spear]

Hi 👋 I'm not sure how much I'll be able to assist regarding WooCommerce's Stripe integration, they built and maintain that integration so we aren't familiar with how it's designed or how to adjust its settings.

Can you elaborate on what you mean? Is a Revolut account a bank account that is connected to your Stripe Account? If not, then I don't think you'll be able to move funds there.

[night shale]

Hi ! Yes the revolut account is connected to the stripe account

[ebon spear]

Alright, so what are you trying to do?

[night shale]

I'm trying to figure out if the problems comes from stripe or woocommerce it self

Because we a client that paid us via our website but the money is blocked on a deposit account and every time it tries to send us the money to our personal account it failes

So I don't know if the problem comes from the stripe process or not

I received this message : Hi,

We’ve tried to deposit your store earnings to your bank account or debit card on file.

However, your bank account has returned your deposits.

To get paid and make sure you receive future payments, please review your payment info.

WooCommerce Payments was built in partnership with Stripe — to securely update your payment information with WooCommerce, please head over to the Stripe dashboard:

Could you please help us ? Thank you

[ebon spear]

Thank you for that clarity, I don't think we're the right group to assist with this matter. It sounds like something that you will want to raise to our Support team:
https://support.stripe.com/?contact=true
I'm not sure why your account would return the deposit, but that may also be something worth checking with your bank.

[night shale]

Ok thank you !