#Benoît

1 messages · Page 1 of 1 (latest)

bold frostBOT
thick fjord
night niche
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Look's like so simple ^^
I'm going to try this

bold frostBOT
night niche
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Great ! Thank you !

I see on my Dashboard that the next upcoming invoice amount will be 100% of the item 1 (which already was in my subscription) + 100% of the new item. I created the 1st item few seconds before adding the 2nd one to test what you told me. Could you confirm that if had added the 2nd item 2 weeks later, then the amount of the upcoming invoice would have been 100% of the item 1 + 50% of my new item ?

distant narwhal
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Hi! I'm taking over this thread.

night niche
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Hi 🙂

distant narwhal
night niche
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Thnaks

distant narwhal
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Happy to help 🙂

night niche
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After the subscription update (by adding the new item), my billing cycle anchor is reset to "now", although it shouldn't have, it has to stay the same as it was initialy.

distant narwhal
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Can you share the subscription ID (sub_xxx)?

night niche
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sub_1NLwJqAYYvne95SH1eURL4nK

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1st item was created the 20th of june, and the new one now

distant narwhal
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Thanks! Give me a few minutes to look into this.

night niche
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Thank you !

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I also see that the invoice was prorated, as i paid 9.87€ instead of 10€

distant narwhal
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Can you clarify what you were expecting to happen exactly?

night niche
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  • The customer paid 9.87€ instead of 10€. I wanted him to pay 100% of the 2nd item price
  • I waited for the amount on the next invoice to be 0.13€ (10€ - 9.87€ prorated)

I also think i told a mistake by saying the 1st item was created the 20th of june. It has been created 10 hours ago, so it's normal that the billing cycle anchor is at the same date (i just would be able to see if the HOUR of the date still remain the hour it was 10 hours ago)

balmy crypt
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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

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Could you please briefly summarise the latest question?