santosh-transfers-crossborder | Stripe Developers | Page 1

tawny dockBOT Jun 22, 2023, 3:37 PM

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dry mango Jun 22, 2023, 3:38 PM

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Hi 👋 Transfers represent funds moving from one Stripe account to another. If a Transfer can't be completed, the request to create it will return an error. Otherwise the Transfer was successful.

clear vigil Jun 22, 2023, 3:39 PM

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So, the money moves to that account immediately?

dry mango Jun 22, 2023, 3:41 PM

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Correct

clear vigil Jun 22, 2023, 3:45 PM

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Transfer handles cross-border payments, right? Or should I use Payouts API?

tawny dockBOT Jun 22, 2023, 3:48 PM

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dry mango Jun 22, 2023, 3:48 PM

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Transfers handle moving funds from one Stripe Account to another. Payouts handle moving funds from a Stripe Account's available balance to its associated External Account.

clear vigil Jun 22, 2023, 3:49 PM

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Okay than I am in the correct page, right?

dry mango Jun 22, 2023, 3:50 PM

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I'm not sure I'm grasping the question.

clear vigil Jun 22, 2023, 3:50 PM

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I am using Transfers API to move money between Stripe accounts as part of Connect and this handles cross-border transfers as well, right?

dry mango Jun 22, 2023, 3:53 PM

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I believe so, are you encountering an error during your testing?

clear vigil Jun 22, 2023, 3:54 PM

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I am unable to use Transfers API in test mode

light marsh Jun 22, 2023, 3:54 PM

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what does that mean? What error do you get?

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Also you can't transfer money between countries like US to France or France to Japan, see https://stripe.com/docs/connect/charges-transfers unless you're using https://stripe.com/docs/connect/cross-border-payouts

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santosh-transfers-crossborder

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There are many many ways to integrate our products and APIs, so to help you we are going to need a lot more specific details first if possible all summed up in one sentence

clear vigil Jun 22, 2023, 3:57 PM

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We are a startup based in US and we want to transfer money from our Stripe account to our users' connect account and the users might be from various countries.

light marsh Jun 22, 2023, 3:59 PM

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Okay, so are you going with that Cross Border Payouts feature I outlined above? That's the only way to transfer funds from a US platform to a non US Stripe account but it comes with restrictions (and approval by Stripe first)

clear vigil Jun 22, 2023, 4:25 PM

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I was told we can use transfers API

light marsh Jun 22, 2023, 4:26 PM

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Okay I would recommend you pause and talk to our support team directly instead: https://support.stripe.com/contact
You seem quite confused about the integration and without getting actionable information from you I won't really be able to help. They can look up your account, your current set up, etc. So please work with them directly instead

clear vigil Jun 22, 2023, 4:28 PM

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I had a long discussion with the support staff and that's what I was being told

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to use Transfers API

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Initially we tried to use Payouts API and payouts API gave error saying there's no sufficient balance for currency that we wanted to pay in

light marsh Jun 22, 2023, 4:29 PM

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Please go back to our support team and they will help you. Unfortunately I can't really help you here with something like this.

clear vigil Jun 22, 2023, 4:30 PM

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Okay. Thank you for you time and support

#santosh-transfers-crossborder