op84 | Stripe Developers | Page 1

ancient kelpBOT Jun 22, 2023, 1:26 PM

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livid solar Jun 22, 2023, 1:27 PM

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Hi there

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Let me take a look

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Hmm this is strange that it is stuck in processing.

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Overall since this is test mode I'd just create a new payment.

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However I'd also recommend reporting this to our Support team so they can take a look at why this PaymentIntent got stuck and ensure it doesn't happen going forward.

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You can reach out to our Support team via https://support.stripe.com/contact/login

hidden sun Jun 22, 2023, 1:34 PM

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maybe it's a test sepa iban with failure or something..

livid solar Jun 22, 2023, 1:34 PM

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Yeah but it should still fail rather quickly

hidden sun Jun 22, 2023, 1:35 PM

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but in such cases.. would it be possible to reset the payment intent?

livid solar Jun 22, 2023, 1:35 PM

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No you can't reset it.

hidden sun Jun 22, 2023, 1:35 PM

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ok - normally it also wouldn't be stuck like this - right?

livid solar Jun 22, 2023, 1:36 PM

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Correct

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It should not get stuck like this.

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It looks like it is an IBAN ending in 3984

hidden sun Jun 22, 2023, 1:37 PM

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alright thanks a lot

livid solar Jun 22, 2023, 1:37 PM

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Where did you get that IBAN?

hidden sun Jun 22, 2023, 1:38 PM

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oh maybe someone entered a real one?

livid solar Jun 22, 2023, 1:38 PM

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It isn't one of our listed test IBANs for SEPA Debit: https://stripe.com/docs/payments/sepa-debit/accept-a-payment?platform=web&ui=checkout#test-ibans

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Nah a real one shouldn't work

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Not in test mode

hidden sun Jun 22, 2023, 1:38 PM

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yeah but maybe thats why its stuck.. i have not made the payment intent.. i dont know where its from

livid solar Jun 22, 2023, 1:39 PM

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Hmm I wonder if this is one of our older IBANs that got discontinued but was never cleaned up correctly

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Yeah try creating a new payment using one of the IBANs that I linked above and then it should not get stuck in processing

hidden sun Jun 22, 2023, 1:39 PM

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alright - thanks again

#op84