keithlard | Stripe Developers | Page 1

stuck glacierBOT Jun 21, 2023, 4:02 PM

#

chrome tangle Jun 21, 2023, 4:02 PM

#

Hello there

#

First, testing in live mode is against card network regulations so I recommend not doing this.

#

Second, refunds take a while to process so they won't show up on your card statement immediately.

oblique tapir Jun 21, 2023, 4:04 PM

#

Hi, I'm not testing this is a scenario my customer experienced

#

I couldn't figure out why it would change the amount the second time

#

like the refund was being held or something, or pre authed..

chrome tangle Jun 21, 2023, 4:05 PM

#

Hmm not sure what you mean exactly.

oblique tapir Jun 21, 2023, 4:05 PM

#

So they paid £6 per month

chrome tangle Jun 21, 2023, 4:05 PM

#

Do you have an example I can look at?

oblique tapir Jun 21, 2023, 4:05 PM

#

then we funded

#

refunded*

#

sure two seconds

#

They paid £6/month sub
We refunded the charge
They started a new checkout for £6 per month, amount is actually charged at £12 per month

#

That was the scenario

#

Do you want an invoice? or sub_id?

chrome tangle Jun 21, 2023, 4:07 PM

#

Invoice ID works

oblique tapir Jun 21, 2023, 4:08 PM

#

in_1NLPNFAjtNFaRAYo0rYBiov3

#

this should be £6 not £12

#

like it's added on the original refund or something

chrome tangle Jun 21, 2023, 4:09 PM

#

Looks like you created the Subscription via the API here: https://dashboard.stripe.com/logs/req_YwwleWilSSmBOY

#

You can see that uses price_1NLPFAAjtNFaRAYoVLD8FJEE

#

That Price is for £12

#

So think you want to investigate why that Price was used if it isn't the expected Price

#

But you control all of this via your integration

oblique tapir Jun 21, 2023, 4:35 PM

#

I see that makes sense

#

I will double check thank you

#keithlard