#ibgoldbergs
rocky obsidian
manic depot
acct_1M8pet2aUTYrT7wR
It's odd, I also have a separate account acct_1LVLcd2X4oKOObc6
and recently all my test subscriptions have been incomplete and it looks like under capabilities I don't have card payments enabled.
When I tried to enable them, that's when it went to Restricted
proven magnetBOT
manic depot
😄
elfin stratus
Hello 👋
What information are you using for verification?
Are you using Test Data from our Testing page?
https://stripe.com/docs/connect/testing#identity-and-address-verification
manic depot
That's the thing, when I click "start" on the following page, it just loops me to the dashboard so I cant update it
elfin stratus
That's quite odd. Do you remember which information you used when creating/onboarding the account?
manic depot
It was an old teammate of mine, but it had been working for test cards for months but now it shows that we dont have card payments enabled so cant use test cards
elfin stratus
Do you see any errors in your network console when you click on start?
elfin stratus
Have you tried using a different browser? Also logging out and logging in?
FWIW I see the tax details form just fine
manic depot
hmm will try
manic depot
yep
elfin stratus
Platforms can't update tax information on behalf of the connected accounts and also express accounts don't get access to dashboards
You'd likely want to create an Account Link to allow connected account to update the information that's due
https://stripe.com/docs/connect/express-accounts#create-link
lmk if that helps @manic depot
manic depot
Hmm it does but I wonder what changed causing these test accounts to not have card payments enabled
elfin stratus
Not sure tbh. Not something our team would know much about unforutnately.