l3m0nfr0g | Stripe Developers | Page 1

white runeBOT Jun 20, 2023, 10:21 PM

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restive helm Jun 20, 2023, 10:22 PM

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I'm still a little confused. You mentioned you don't have a Stripe account, right?

sharp quail Jun 20, 2023, 10:24 PM

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I never set up Stripe with Stripe. When I logged in to HFC platform it says to set up payment with Stripe. I clicked that button and it brings me to a page that says log in to Stripe. I go to log in and it says that when I try to log in that this account is mobile verification. Then it says Stripe will send me a verification code to my phone number. I never received a verification code and clicked resend verification code, nothing popped up. I then tried to log in to Single Sign On and it says this account uses mobile verification. To use support Stripe also requires logging in to an account. I assumed that HFC set up Stripe

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then I looked into setting up a new Stripe account in case Home From College did not already set it up for me and Stripe says that my email address is taken and I can't log in without mobile verification and 2FA. I don't have 2FA

restive helm Jun 20, 2023, 10:26 PM

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Got it, thanks for the details. Our support team is still best equipped to handle this. If you didn't already share this level of detail with them in your previous messages to them, I recommend filling this form out again and including the details above: https://support.stripe.com/contact/email

white runeBOT Jun 20, 2023, 10:26 PM

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sharp quail Jun 20, 2023, 10:27 PM

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I did and did not hear back from Stripe June 15 or thereafter

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I sent in a new contact form again

upbeat plinth Jun 20, 2023, 10:30 PM

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Hello! I'm taking over and catching up...

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Unfortunately there's nothing we can do to help you with this issue here. You need to talk to either Stripe Support or Home From College support in order to move forward.

sharp quail Jun 20, 2023, 10:32 PM

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There is no way to talk to Stripe support because Stripe Support listed this discord channel as their support team here, and to chat with support you have to log in to Stripe accounts https://support.stripe.com/questions/contact-stripe-support

upbeat plinth Jun 20, 2023, 10:32 PM

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This server is only for developers. From the page you linked:

Technical Help For Developers
If you have technical questions, chat live with our developers at https://stripe.com/go/developer-chat.

sharp quail Jun 20, 2023, 10:33 PM

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but you have to login to stripe to use stripe support chat?

upbeat plinth Jun 20, 2023, 10:33 PM

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For account issues you need to contact Stripe support here: https://support.stripe.com/contact/email

sharp quail Jun 20, 2023, 10:33 PM

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okay thank you

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