stack-underflow | Stripe Developers | Page 1

polar caveBOT Jun 20, 2023, 9:06 PM

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tough sun Jun 20, 2023, 9:08 PM

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👋 Happy to clarify! confirmSetup should also trigger 3DS when required

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You can test this with one of the test cards listed here: https://stripe.com/docs/payments/save-and-reuse?platform=web&ui=elements#test-the-integration

Set up future payments

Learn how to save payment details and charge your customers later.

keen sigil Jun 20, 2023, 9:09 PM

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Thank you! We had many users last month complain that their card was blocked due to 3ds -- do you have any ideas why that may be?

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Thank you, the test card will be very helpful!

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It let them signup, but at the end of the month the charges failed (leading to us blocking them unfairly)

tough sun Jun 20, 2023, 9:10 PM

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Got it. Well, saving a card for future off-session payments (payments when your customer is not actively in your checkout flow) will prompt for 3DS if the banks require it at that time. It's possible that a future off-session payment will also be flagged for additional authentication, but that's really up to the banks

keen sigil Jun 20, 2023, 9:11 PM

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Hmm I see, so probably not much we can do from our UI then besides let them know to check their email?

tough sun Jun 20, 2023, 9:11 PM

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We try to outline this here: https://stripe.com/docs/payments/save-and-reuse?platform=web&ui=elements#charge-saved-payment-method

If the payment fails, it's up to you to notify your customer and bring them back on session to complete the payment

Set up future payments

Learn how to save payment details and charge your customers later.

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