#kayl

1 messages · Page 1 of 1 (latest)

glossy oakBOT
vernal iris
chilly rapids
#

i already turn off the "Email finalized invoices to customers"

#

which one should i turn off?

vernal iris
#

You can also disable Upcoming renewal emails I believe

chilly rapids
#

its already turn off the "Send emails about upcoming renewals

"

Screenshot_2023-06-20_at_11.12.31_PM.png
vernal iris
#

I see. Hmm, those are the only settings that I know of. I'd recommend working with our support team about this as they can look into this
https://support.stripe.com/?contact=true

I can take a quick look if you can share the invoice ID and see if anything jumps out

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

chilly rapids
#

ok sure

Invoice #EFA4021D-0001

vernal iris
#

Ah can you look for the invoice id via the dashboard by searching above text?
it should start with in_xxx

chilly rapids
#

in_1NL5lADEdiMvtemhxFz80LRL

sorry my bad

#

our use case is we want to disable the stripe email sending because we already handled the invoice sending on our end

vernal iris
#

So these emails weren't sent "automatically"
Something in your code triggered it

chilly rapids
#

i see , ill investigate thank you so much

vernal iris
#

NP! 🙂 Happy to help