varun7727 | Stripe Developers | Page 1

tardy meteorBOT Jun 20, 2023, 9:46 AM

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misty rune Jun 20, 2023, 9:46 AM

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Hi! Let me help you with this.

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Could you please provide more context?

plucky cypress Jun 20, 2023, 9:51 AM

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our customer getting this kind of err while initiating transaction

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and didnt take them to 3d secure authentication page and did'nt receive any otp

misty rune Jun 20, 2023, 9:53 AM

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This doesn't tell me anything, unfortunately.
Are you using Stripe for accepting payments?

plucky cypress Jun 20, 2023, 9:54 AM

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yes we are

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am from zoho corporation, stripe is our payment gateway

misty rune Jun 20, 2023, 9:57 AM

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How are you integrating Stripe?

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Could you please share the PaymentIntent ID pi_xxx?

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Are you with me?

plucky cypress Jun 20, 2023, 10:06 AM

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pi_3NJd82LH59uP7kUU0uowzExs

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this is the pi id

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of the respective customer

misty rune Jun 20, 2023, 10:18 AM

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Still looking, please give me another moment.

plucky cypress Jun 20, 2023, 10:25 AM

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okay

misty rune Jun 20, 2023, 10:26 AM

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It's taking a while to investigate on Discord. Do you mind writing to Stripe Support, and saying that you had a conversation on Discord? Please provide all the details, and me or my colleagues from the engineering team will take over the case.

plucky cypress Jun 20, 2023, 10:35 AM

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so whats should i do now

misty rune Jun 20, 2023, 10:39 AM

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Sorry, here's a link: https://support.stripe.com/?contact=true

#varun7727