TCSteam6 | Stripe Developers | Page 1

oblique sageBOT Jun 20, 2023, 7:52 AM

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strong tulip Jun 20, 2023, 7:52 AM

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Hi there, I can only support if you have a direct integration with Stripe. If you have questions related to a 3rd-party plugin, I'd suggest you to reach out to the plugin developer directly.

ashen shard Jun 20, 2023, 7:53 AM

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Hi Jack, we have a direct integration with Stripe

strong tulip Jun 20, 2023, 7:54 AM

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Are you using shopfiy or writing code directly to communciate with Stripe?

oblique sageBOT Jun 20, 2023, 7:58 AM

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fresh ibex Jun 20, 2023, 8:02 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

ashen shard Jun 20, 2023, 8:07 AM

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We use Stripe connect

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Thank you - to answer your question, we want to use Shopify payment processing but our backend is Stripe via Stripe connect

fresh ibex Jun 20, 2023, 8:14 AM

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please contact https://support.stripe.com/?contact=true, they are better equipped to answer these types of questions

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

ashen shard Jun 20, 2023, 8:14 AM

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ok thank you

#TCSteam6