#Jeni

1 messages · Page 1 of 1 (latest)

broken solsticeBOT
dreamy flax
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No, Stripe fee is not refunded.

drifting lichen
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Ok but we tried a refund today...210$ was the charge amount we got the whole amount refunded

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ch_3NKv7fFMvaINkL9u1klj8l9h

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can u check this?

dreamy flax
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is it the correct charge ID? because the amount is different.

drifting lichen
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ch_3NKv7yFMvaINkL9u0Ea50OZj

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sry check this

dreamy flax
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OK, yes the money is fully refunded, which means your customer will receive 210.00, but you'll still need to pay the stripe fee.

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https://support.stripe.com/questions/understanding-fees-for-refunded-payments#:~:text=Stripe's processing fees from the original transaction will not be returned in case of a refund.

Understanding fees for refunded payments : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

drifting lichen
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Couldn't get u? so that stripe fees will be deducted from my account?

dreamy flax
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If you have more question on stripe fee, please reach out to support https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

drifting lichen
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how to create refund excluding the stripe fees

dreamy flax
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I don't see a way, please reach out to stripe support.