nel117

[silver spoke]

hard to say, that is just a generic network error. I'd try asking your hosting provider if they're aware of any issues on their egress side

[light badger]

It seems to be internal to your system because this message is from you (which means I assume that networking between us and you is fine)

[silver spoke]

as the error message says, if you think it's consistent you should write to https://support.stripe.com/?contact=true with details of exact UTC timestamps of when you get errors, the exact API call and endpoint being called, the IP of your server, any anything else, so we could look

[silver spoke]

that's not accurate. The error message comes from our library(installed on your server) and is jsut saying that it couldn't make an network connection. That doesn't mean it's an error inside our system

it's quite likely the request never even reached Stripe's servers

[light badger]

Oh we have some work to log the exact call and timing then 😅 .

Thanks anyway

[silver spoke]

I'd also turn on atuomatic retries https://github.com/stripe/stripe-php#configuring-automatic-retries

[light badger]

Oh yes, definitely, thank you very much.