#ggmghoul
gleaming rapids
Hi there, how can I help?
maiden geyser
hello
i got a failed payment intent in production
i was wondering is there a way to get the exact reason of the fail ?
gleaming rapids
What's the PaymentIntent ID?
gleaming rapids
Ok, you can check the payment error by looking at the PaymentIntent's last_payment_error
the decline_code is just generic_decline
So the payment service provider doesn't provide much information about the payment failure.
maiden geyser
exactly i wanted to check if there is a way to get the exact issue here
so i need to contact the customer to contact his bank i guess right ?
gleaming rapids
Yes, the customer can reach out the bank and ask. Or you can ask them to provide another payment method
maiden geyser
yes i understand that but after that payements have been blocked and not failing
so i needed to check for the root of the reason i already had a problem in an other account and i'm solving the issue already
although i can't contact the support for some reason on the other account
i'm only able to send an email but i'd rather have an instant conversation
gleaming rapids
Maybe Support isn't availble in your timezone at this moment, you might want to try again later.
maiden geyser
yes i thought so
while we're on it
how can i cancel the payment intents' webhook from being redelievered ?
it's causing errors and it will forever since the case isn't treated
gleaming rapids
Stripe will automatically retry the webhook delivery, and I'd suggest you to check your webhook endpoint and make sure it return 200 upon receing a webhook event from Stripe.
maiden geyser
but if i make it always return 200 even if it fails i won't garantee the redeliver in case of a failure
patent glenBOT
maiden geyser
i just want to stop the retries for the old ones that already have been retrying
gleaming rapids
Stripe will stop retrying once your webhook endpoint responds a 200
boreal rampart
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
maiden geyser
hello
i wanted to remove the retries of the webhook for now
the old ones that already have been sent
i can't make the endpoint return 200 for the moment cause for that i need to run a build in the production instance which i'm afraid i can't
gleaming rapids
Hi @maiden geyser you can disable the webhook endpoint from you Dashboard so it won't receive notification and stripe won't retry sending events.
maiden geyser
the problem is that i need it to be actiove
well no need insist since it's clear that there is no such feature xD i'll figure something out
thank you
boreal rampart
let me know if you need any more help