cronezboy

[devout tinsel]

Have you contacted support?

[cedar lion]

Im not sure which to contact

and I checked my email no email fromstripe

@devout tinsel

can guide me on how to clear this

[devout tinsel]

There's a button called "Contact Support" right?

[cedar lion]

yes

but it bring me to this

[devout tinsel]

OK, click on the Get support button

[devout tinsel]

Click on Contact support

[verbal pendant]

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

[cedar lion]

which topic should I choose once I clicked that

[verbal pendant]

depends on your question

just read through the thread

did you get an email from Stripe? as mentioned in the first screenshot you need to reply to that email.

[cedar lion]

i did not get a email from stripe

@verbal pendant what to do

[verbal pendant]

in that case you can click on verification

[cedar lion]

ok

[verbal pendant]

in the popular topics list

sorry first click on Contact support

then from the "Select a topic" choose verification

then Chat with support