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[wind folio]

https://stripe.com/docs/customer-management#customer-portal-limitations Did you check these limitations?

[knotty burrow]

liitations? Let me check

[knotty burrow]

Hello，can you help me to find out is this product hava any limits?

I only create a product with three prices

[wind folio]

Can you give me the subscription ID?

[knotty burrow]

Ok, wait a moment

sub_1NKb5nDtXfLzJGf2gHUGhRPj

This one

[wind folio]

How do you create the customer billing portal session? did you set a configuration?

[knotty burrow]

I use api SessionCreateParams to create

set a price Id

[wind folio]

OK, so you didn't set a configuration? (https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration)

[knotty burrow]

NO, I think I can do it on Dashboard

[wind folio]

But just now you said you are creating a session through API?

[knotty burrow]

Yes, I create a subscription with api, but I manage subscription using dashborad customer portal link

[wind folio]

I see. so you are using the no code solution

[knotty burrow]

yes

[wind folio]

Hmm, I only saw one product in your Dashboard.

Can you create a few more products so that your customer can upgrade to?

[knotty burrow]

Ok, but one product with two prices can't upgrade ?

You give me a page-link about limitations and I find customer can't upgrage with a product the same price and recurring interval.

But now I give this product different recurring interval . I will test two products behavior

[wind folio]

Hi there, just checking in, did you manage to create a new product?

[knotty burrow]

Yes

I create it

I will ask my test team to try

My test team tell me customer portal can still not upgrade to a new one subscription

[vestal yacht]

👋 taking over for my colleague. Let me catch up.

would you mind sharing the customer portal ID?

[knotty burrow]

https://billing.stripe.com/p/login/test_7sI15y9tO05532U288

Is this one you want ?

Any ideas what wrong with my customer portal ?

[vestal yacht]

taking a look

would you mind sharing your account ID?

[knotty burrow]

email ?

Or subscripiton email ?

[vestal yacht]

neither

https://dashboard.stripe.com/settings/account

acct_xxx

[knotty burrow]

acct_1NEOfnDtXfLzJGf2

[vestal yacht]

your portal configuration has 2 prices under the same product with the same recurring interval

[knotty burrow]

Yes, first time we didn't know that

[vestal yacht]

I don't see any other configurations

[knotty burrow]

But later we create a new product

[vestal yacht]

on your portal

[knotty burrow]

What configs?

I have set "Switch plans"

[vestal yacht]

https://dashboard.stripe.com/test/settings/billing/portal

[knotty burrow]

I know this page and configure the Subscription part

[vestal yacht]

you haven't configure it with 2 different products yet

[knotty burrow]

oh

Let me check

Thank you very much. We upgrade to new one successfully

👍

[vestal yacht]

let me know if you need any more help

[knotty burrow]

🤩

Of course, have a nice day