flickcall | Stripe Developers | Page 1

lucid sandBOT Jun 19, 2023, 1:53 AM

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grizzled lotus Jun 19, 2023, 1:54 AM

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Stripe doesn't send email in test mode. In live mode, email will be sent to the customer

night axle Jun 19, 2023, 1:55 AM

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I am in live mode, and made a payment

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its around 16hrs now but haven't received an email

grizzled lotus Jun 19, 2023, 1:55 AM

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Also when transaction fails, is there a dunning process via email to change payment method etc?
In https://dashboard.stripe.com/settings/billing/automatic, you may configure to send customer email to update failed payment methods

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Can you share the subscription ID (sub_xxx)?

night axle Jun 19, 2023, 2:02 AM

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sub_1NKJbpSDXvJyqJf6I4LCn6vw

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it was later cancelled but didn't received email for any

grizzled lotus Jun 19, 2023, 2:14 AM

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Thanks for sharing. I'm afraid I don't know why email isn't sent for this subscription. As the channel is for technical integration questions and I don't have necessary expertise with email settings, our support team will be able to assist you better than I can: https://support.stripe.com/contact

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