#keithlard
vague night
tribal dagger
Can you share the invoice id
And can you share a screenshot of your dashboard where you're looking
wild wharf
in_1NJdq4AjtNFaRAYoqiSPiauO
And I'm looking here https://dashboard.stripe.com/payments
I don't see that payment for the invoice
tribal dagger
Are you logged into
acct_1MEYgZAjtNFaRAYo
Here's the direct link for you: https://dashboard.stripe.com/invoices/in_1NJdq4AjtNFaRAYoqiSPiauO
Customer wasn't charged because it was a $0 invoice
wild wharf
Oh, I think it's failing past the save card moment
I save the card then charge the invoice
so that $0 must be the card being saved?
wild wharf
hmm.. it shouldn't be, I'll look into my request
tribal dagger
Look at the invoice in the dashboard. It shows why. I included direct link above. If you have multiple accounts, then you need to be sure you're logged into the right one to view it
wild wharf
Ye I see $0
but my line items is 0.1
and just checked the invoice items log and I'm requesting $0.1
Is there a minimum payment?
tribal dagger
it's 0 because of the applied balance
wild wharf
applied balance?
wild wharf
I don't understand, why would my customer have a balance
is it because I've tried to charge them before and it's not gone through
tribal dagger
You can use this endpoint to list them: https://stripe.com/docs/api/customer_balance_transactions/list
Prorations can also cause customer balance adjustments
We call that out in the doc I sent you: https://stripe.com/docs/billing/customer/balance#auditing
