Tognon | Stripe Developers | Page 1

orchid etherBOT Jun 16, 2023, 11:56 AM

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hidden canopy Jun 16, 2023, 11:57 AM

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hi! well it might not be 7 days; it depends on the account and your settings.
https://stripe.com/docs/payouts#payout-speed

were there specific docs you read that recommend 7 days, so that I'm on the same page?

ionic breach Jun 16, 2023, 12:00 PM

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https://stripe.com/docs/payouts#virements-accélérés-en-europe-et-au-canada

Receiving payouts

Set up your bank account to receive payouts.

hidden canopy Jun 16, 2023, 12:04 PM

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I see. I don't know a huge amount about this really(this Discord is for asking questions about how to use our API or debug code, not how our payouts product works).

But overall the way it works is

you charge a customer and the charge succeeds
the funds are added to the pending balance of your account
it's possible to transfer funds to the pending balance of other accounts using Connect
in all cases, none of the accounts can pay those funds out to their bank accounts until the funds become available, which doesn't happen for a few days, depending on the country, as covered in the docs.

ionic breach Jun 16, 2023, 12:06 PM

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our business model is in separate charges and transfers

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so the fund was available when we do the transfer

hidden canopy Jun 16, 2023, 12:08 PM

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yep, so it's the same things really. You charge the customer, that adds funds to your platform's pending balance. If you are on manual payouts and wait the N days for your account/country, the funds are added to your available balance, and then you can pay them out or you can use them with the Transfers API.

ionic breach Jun 16, 2023, 12:11 PM

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see here

hidden canopy Jun 16, 2023, 12:11 PM

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did you have a coding/technical question?

hidden canopy Jun 16, 2023, 12:12 PM

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ionic breach see here

you control those settings, so you have chosen to set the account to manual payouts delayed by 7 days.

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see https://stripe.com/docs/connect/manage-payout-schedule

ionic breach Jun 16, 2023, 12:12 PM

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I wand to in the same flow Transfert founds to the account (connect) and Do the pay out ASAP.

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7 days is to long

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I can not use the delay_days because the schedul manual can not mix with it

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the manual option get the default configuration

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So my question is can I reduce that time by any configuration

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7 days is tooooo long

hidden canopy Jun 16, 2023, 12:16 PM

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I know , you keep saying that....

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why not just update the payout settings and pass delay_days:"minimum" ?

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try that and let me know how you get on, if you have trouble, share the code you used and the request ID req_xxx from any errors.

ionic breach Jun 16, 2023, 12:17 PM

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That means I can reduce it whithout configurantion

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already done and I got an error

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that saying I can not use delay_days:"minimum" because by choosing manual schedul , the default delay depend on my country

hidden canopy Jun 16, 2023, 12:19 PM

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if you have trouble, share the code you used and the request ID req_xxx from any errors.

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but yes, you can't use delay_days while also using interval:manual

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manual means that you will call the API yourself when you want to do a payout, there's not automatic schedule.

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I'd have to look at the specific account you're looking at really to say much more. Ultimately we have minumum days before we make funds available, for operational and risk reasons. If you think your account or your connected accounts should have lower timing, you have to raise that with our support/sales teams, it's not a technical question or something you control with the API

ionic breach Jun 16, 2023, 12:33 PM

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alright

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thank you for the aswers

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what do you need to see the account

hidden canopy Jun 16, 2023, 12:40 PM

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well you'd write to https://support.stripe.com/?contact=true for account support

#Tognon