#ElihuCR
patent nymph
Hi 👋
What are you trying to integrate?
rigid pelican
I have an integration, with react native, and backend with nodejs
patent nymph
What Stripe products are you integrating with?
rigid pelican
My flow is to save the client's card, so that later I can use it to pay, the problem I have is that BBVA bank fails 95% of the time, any other bank works correctly.
patent nymph
Do you have an example API request ID for a request that fails with this bank so I can take a look?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
rigid pelican
patent nymph
Can you provide the ID like I asked? The screenshot doesn't help me much
rigid pelican
req_S3CgzAOQb9SwQG
patent nymph
Unfortunately this is just the message that the bank returned to us. There isn't much we can do about it. The customer needs to contact their bank to understand why these charges are being declined.
rigid pelican
a client was able to speak to the bank, the executive commented that the cvv was not being sent
patent nymph
Our logs show the CVC was present but that the bank's network did not support the CVC check when the Payment Method was created in this request https://dashboard.stripe.com/logs/req_yo2D9XM8VB9Bmt
rigid pelican
From the stripe console it let me make the manual payment, but from the integration of the application it shows the aforementioned error
patent nymph
Do you have the ID for the manual payment?
rigid pelican
req_0TpdJKIrmeSiGN
patent nymph
That payment is using a different payment method
The failed payment is using pm_1NJN29DtBqxROR8ZKN5AKyHi
The successful one is using pm_1NJNJXDtBqxROR8Zx5hNB8bY
rigid pelican
This id req_Jgeb4HKNO3cjLF is one with the same payment method as if I passed
floral pineBOT
arctic iron
Hello! I'm taking over and catching up...
Is your question why did that last request get declined?
rigid pelican
It is correct, but specifically I have this error with only one specific bank which is bbva, it provides my integration with other banks and the operation is correct
arctic iron
You would need to contact the bank to find out why they declined the transaction.
rigid pelican
but all transactions from different clients of the same bank are rejected, not one in specific, just
arctic iron
Right, but we're not the bank. We can't tell you why this one was declined when the other went through. Only the bank knows why they made that decision.
rigid pelican
but the one that happened was from the stripe dashboard, the one that was rejected was from our integration
arctic iron
Yep, I understand that.