#RAMONGOD

1 messages · Page 1 of 1 (latest)

rose lakeBOT
bronze halo
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Hi yes what's your question?

deft aspen
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I can't pay an invoice, I've tried a few times. I don't know what else I could try

bronze halo
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Can you share the invoice id?

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What is the error message?

deft aspen
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I'll share, 1 minute

bronze halo
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Ok

deft aspen
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id: in_1NIf3qITbkaYhtQJCiMWXcWR

bronze halo
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So are you attempting to pay this invoice on behalf of one of your customers via the dashboard?

deft aspen
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the message is in portuguese, my idioma native

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My customer is unable to pay this invoice

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we've been trying for three days

bronze halo
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I see in the logs the payment required verification

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Did they complete the 3ds flow?

deft aspen
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I don't know. What should I do or ask my customer?

bronze halo
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Seeing in the logs it was just a decline by their bank

deft aspen
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Sorry, I changed the language

bronze halo
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They should try a new payment method

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Or contact their bank to see why it's not working

deft aspen
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Right, but she tried with another bank and it didn't work either. Is there a chance it's a problem with the bill?

bronze halo
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No the invoice looks fine

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Just seeng a lot of card declines

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Anyway, we just help developers with the api in here

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This question would be better for Stripe support if you really believe it's a problem with Stripe and not their card: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

deft aspen
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Right. I will ask the customer to try to talk to the bank. He's Japanese, can that mess up this process?