karuppasamy | Stripe Developers | Page 1

tall magnetBOT Jun 15, 2023, 12:18 PM

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elfin thicket Jun 15, 2023, 12:18 PM

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other plans are not showing

fathom spear Jun 15, 2023, 12:19 PM

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hi

elfin thicket Jun 15, 2023, 12:19 PM

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👋 happy to help

fathom spear Jun 15, 2023, 12:19 PM

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in my test account i am not able to view other plans details

elfin thicket Jun 15, 2023, 12:21 PM

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do you mean in the Customer Billing Portal?

fathom spear Jun 15, 2023, 12:23 PM

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yes

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I have created pricing table with 3 plans

elfin thicket Jun 15, 2023, 12:26 PM

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would you mind sharing the price table ID?

fathom spear Jun 15, 2023, 12:27 PM

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https://billing.stripe.com/p/login/test_dR6bL95NX2xC9fW6oo

elfin thicket Jun 15, 2023, 12:28 PM

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what's your account ID

fathom spear Jun 15, 2023, 12:28 PM

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karuppasamy.k@reinvent-hit.com

elfin thicket Jun 15, 2023, 12:43 PM

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the account ID is acct_xxx

fathom spear Jun 15, 2023, 12:44 PM

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acct_1NGIk5SIff0BPEP7

elfin thicket Jun 15, 2023, 12:45 PM

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taking a look

fathom spear Jun 15, 2023, 12:45 PM

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o

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ok

tall magnetBOT Jun 15, 2023, 12:46 PM

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formal sleet Jun 15, 2023, 12:48 PM

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👋 stepping in here

fathom spear Jun 15, 2023, 12:49 PM

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hi

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please check my request

formal sleet Jun 15, 2023, 12:49 PM

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So we outline the limitations for Customer Portal here: https://stripe.com/docs/customer-management#customer-portal-limitations

Customer management

Manage customer relationships with your business.

fathom spear Jun 15, 2023, 12:49 PM

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this is my account ID acct_1NGIk5SIff0BPEP7

formal sleet Jun 15, 2023, 12:50 PM

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Have you ensured that all are different Products and that each Price has the same tax_behavior?

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This is usually the reason that other options would not show up.

fathom spear Jun 15, 2023, 12:51 PM

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yes

formal sleet Jun 15, 2023, 12:53 PM

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Okay then I'll need a Customer ID that you are using to test Customer Portal with.

fathom spear Jun 15, 2023, 12:54 PM

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cus_O5PqrGQYuFDgfB

formal sleet Jun 15, 2023, 12:59 PM

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Thanks looking

fathom spear Jun 15, 2023, 12:59 PM

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ok

formal sleet Jun 15, 2023, 1:05 PM

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Okay so the tax_behavior of these prices is unspecified which doesn't satisfy the requirements for update.

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I realize now this is unclear in the docs so I'll file some feedback about that

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But you are going to need to update the tax_behavior to either inclusive or exclusive

fathom spear Jun 15, 2023, 1:06 PM

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ok thanks

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I have checked the dashboard, but I am unable to find the tax behavior for the product.

formal sleet Jun 15, 2023, 1:10 PM

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It is within the Price itself. So you should click "Edit Price" after viewing the Price

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And there is a Include tax in price dropdown that you can select from

fathom spear Jun 15, 2023, 1:12 PM

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please check my screen shot for me its not showing

formal sleet Jun 15, 2023, 1:13 PM

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Hmm that is strange...

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Is your account quite old?

fathom spear Jun 15, 2023, 1:14 PM

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no. last week i created stripe account

formal sleet Jun 15, 2023, 1:15 PM

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Gotcha. One moment let me look more

fathom spear Jun 15, 2023, 1:15 PM

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ok

formal sleet Jun 15, 2023, 1:25 PM

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Still looking at the specifics but looks like this has to do with the fact that you have an Indian account.

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I wasn't aware that we don't support setting tax_behavior on Indian accounts, so looking into it further to find out more details about the current state of this stuff for Indain accounts

fathom spear Jun 15, 2023, 1:26 PM

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ok

formal sleet Jun 15, 2023, 1:38 PM

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Okay my teammate just confirmed that this appears to be a Dashboard bug -- you actually can do this via the API for your account

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I'm filing a bug report now internally to get the Dashboard fixed up for Indian accounts here

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But until then you would need to update your Prices via the API

#karuppasamy