Mrihan | Stripe Developers | Page 1

soft mantleBOT Jun 15, 2023, 7:41 AM

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uneven ravine Jun 15, 2023, 7:42 AM

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We can only investigate if the merchant (who owns the Stripe Account) give us some Id to look at

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We can't tell just by looking at the screenshot unfortunately

clear flower Jun 15, 2023, 7:44 AM

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Hi @uneven ravine The transaction is initiated by. 537655**********
Can you confirm if this bin has been whitelisted

uneven ravine Jun 15, 2023, 7:45 AM

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Bin alone isn't sufficient, sorry.

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I would recommend ask your customer give you a full URL of that CheckoutSession, whereby it will have the Checkout Session Id (cs_live_xxx)

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Then you could write into our Support to inquiry

crystal oracleBOT Jun 15, 2023, 7:46 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

clear flower Jun 15, 2023, 7:46 AM

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Is there anything else which is required as we can ask them all togather at once

#Mrihan