mochihealth | Stripe Developers | Page 1

tired lanternBOT Jun 14, 2023, 2:53 PM

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sturdy mesa Jun 14, 2023, 2:53 PM

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Hello, what about the event are you curious about?

abstract yew Jun 14, 2023, 2:53 PM

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how did the subscription get into the state of past_due

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why was it not automatically charged on the 11th

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I think this is the first time that has happened

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I think I have it set up that it automatically charges on the renewal date and it cancels if it fails

sturdy mesa Jun 14, 2023, 2:58 PM

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Good questions, will check in to that subscriptino and get back to you

abstract yew Jun 14, 2023, 2:59 PM

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thanks

sturdy mesa Jun 14, 2023, 3:07 PM

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The collection method on that subscription is send_invoice

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So the user just didn't pay in time

abstract yew Jun 14, 2023, 3:08 PM

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but how is that one different from all the rest of my subscriptions

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they are all created the same way

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i think in the months prior that same subscription charged automatically

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if you update a payment method for a subscription does that change anything?

sturdy mesa Jun 14, 2023, 3:10 PM

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It looks like this subscription was updated from the dashboard in a way that changed its collection method https://dashboard.stripe.com/logs/req_g2yT2nPoaVxRru

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Not sure what exactly in the dashboard does this, if you want more info on that I would suggest talking to our support team. Sever is too busy for me to properly figure out what the dashboard is doing there but I don't think it typically changes the collection method

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