lexus7475

[teal bay]

Hello 👋
My team is not aware of any ongoing issues with PAD

Can you provide more context on what you're seeing?

[ashen gate]

Yes ofc, we've had many reports of users unable to proceed with the PAD flow. They tried with different banks and always end up on this site

[teal bay]

Do you have any example PaymentIntent IDs I can look at?

[ashen gate]

Also, I can see on the Stripe reports that there is a problem:

Sure give me a sec

pi_3NIYFUFgrf8fsEG40gkXn9ko

I'm not sure this will be helpful though because I'm almost certain that it's incomplete because the user's payment flow could not finish

Also, I found this thread on the dev help channel https://discord.com/channels/841573134531821608/1116124362119073894 and it seems someone else has the problem

And from the information I can gather, it might not be a Stripe problem but I was wondering if you had any info of a bug that could affect bank institutions and this payment method (checking the stats for PAD payments in canada in the past few days could give this kind of indication)

[teal bay]

Yeah I looked but not finding much on our end. I'd recommend talking to our support as they might have more information on what's going on here
https://support.stripe.com/?contact=true

[ashen gate]

Alright I'll send them a message

Thanks for the info. Can I share this thread with them ? (do they even have access?)

[teal bay]

Not sure as discord threads require a valid login. I'd recommend sharing the context in the email so that there's not much back and forth