Keri Anne | Stripe Developers | Page 1

keen pathBOT Jun 14, 2023, 1:00 PM

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blissful pasture Jun 14, 2023, 1:00 PM

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👋 can you provide more info?

hard rain Jun 14, 2023, 1:01 PM

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Hi Hanzo. Sorry just joined this group so finding my way.

blissful pasture Jun 14, 2023, 1:01 PM

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No worries

hard rain Jun 14, 2023, 1:02 PM

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Payments from outside of the US decline. A recent error message received was that as the merchant, we don't request a 3DS check which is required in the EU.

blissful pasture Jun 14, 2023, 1:03 PM

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I see. How exactly are you integrated with Stripe?
Are you using Elements OR Stripe Checkout?

If you're using PaymentElement or Checkout then it should automatically handle SCA/3DS

hard rain Jun 14, 2023, 1:04 PM

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Stripe checkout

blissful pasture Jun 14, 2023, 1:04 PM

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Can you share an example request ID where you're seeing this error?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

hard rain Jun 14, 2023, 1:04 PM

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I can attach a screenshot that our customer sent.

blissful pasture Jun 14, 2023, 1:05 PM

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Screenshot won't help much unforuntately. We'd need to look at the actual underlying objects to see what's going on exactly

hard rain Jun 14, 2023, 1:05 PM

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Would be able to locate this under "Failed Payments"

blissful pasture Jun 14, 2023, 1:06 PM

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Probably, yes

hard rain Jun 14, 2023, 1:06 PM

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Can you give me an idea of what info to pull?

blissful pasture Jun 14, 2023, 1:10 PM

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Here's one example, you can look up failed payments and their error messages.

Once you find the correct one, you can share the pi_xxx ID

hard rain Jun 14, 2023, 1:13 PM

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Still looking. Not seeing any pi_ ID

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I can see: Idempotency / req_ / request log URL / source. I don't see pi_ID

blissful pasture Jun 14, 2023, 1:21 PM

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can you share the req_ IDs?

hard rain Jun 14, 2023, 1:22 PM

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Sure: req_fK4G4HI7P5JZXo

blissful pasture Jun 14, 2023, 1:25 PM

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Ah you're creating charges by calling Charges API

The API does not support SCA/3DS
https://stripe.com/docs/payments/payment-intents/migration/charges#understanding-the-stripe-payment-apis

hard rain Jun 14, 2023, 1:26 PM

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Sorry for the confusion about that.

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Is there an API that could support 3DS?

blissful pasture Jun 14, 2023, 1:29 PM

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PaymentIntents API does support 3DS
https://stripe.com/docs/payments/payment-intents

hard rain Jun 14, 2023, 1:31 PM

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I'm not very technical and appreciate your skills. What steps would we need to do to set up PaymentIntents? Would I need to check if this is supported by our current advertising software?

blissful pasture Jun 14, 2023, 1:33 PM

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Yes, you'd want to work with your developer regarding this. They can take a look and assess on how much work is needed

hard rain Jun 14, 2023, 1:35 PM

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That's great, thank you so much you have been such a great help. I hope you enjoy the rest of your shift.

#Keri Anne