#travelwire
robust nova
hi
balmy helm
Can you share the payment intent ID (pi_xxx) that wasn't declined with score 81?
robust nova
sure
pi_3NIPyAK3gsZjx9QD19rXgopa
this is also a fraud charge
thats why we need to have radar block any payment over 60
can you also take a look on our rules and see how we can add more rules to secure our payment systems, we recentloy have fraud charges
balmy helm
- Risk factor 81 is from Stripe evaluation - https://stripe.com/docs/radar/risk-evaluation
- Risk score 60 here is the scores computed from your rules
They are two different things
robust nova
so what we need to do to make sure any risk score over 60 is declined
also Highest risk score should alsways be declined, is this correct?
balmy helm
This channel is for technical API integration and I'm afraid I don't have the necessary expertise of Radar. Our support team will be able to assist you better than I can: https://support.stripe.com/contact
robust nova
so how can we setup rules to accoumplish what im looking to do? can you send me some rules that i can add or other configuration i need to put in places, this is what i need help with, so my account can be more secure.
i have been online for over 48hrs waiting on a call back from support and no call back as yet. How can i get a call back from support?
balmy helm
You can login to your Stripe account and go to https://support.stripe.com/contact to chat with Support or have them call you
robust nova
thats the screen im using for the past 2 days to contact support. I keep waiting for call back and the code changes every 5 minutes. is there a way you can ping support and have them give me a call
trim juniperBOT