#blueish
arctic vigil
dim oriole
Credit note can only be applied on the invoice whereas refund can be performed on any payment
zenith wraith
follow up question
I have an invoice paid using the credit balance, why can I create a credit note but not refund the invoice??
dim oriole
Can you share the invoice ID (in_xxx)?
zenith wraith
in_1NGh3TDmkH2C8KkYQnS4galT
dim oriole
The payment source of this invoice uses customer balance, so its credit note can be credited back to the customer balance since there is no card source to refund to
Only when the invoice is paid with payment methods other than customer balance, then the credit note can be refunded
zenith wraith
ok thanks