zenoitulos | Stripe Developers | Page 1

unreal craterBOT Jun 13, 2023, 6:10 PM

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golden yacht Jun 13, 2023, 6:11 PM

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This depends on the authentication method but I think the intent falls back to requires_payment_method after 24 hours

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You should notify the customer that they did not complete their payment and they need to come back on-session to complete it

manic flicker Jun 13, 2023, 6:42 PM

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ok, so for #1, you are saying that after sometime the intent status changes but there are no timeouts or time limits between stripe and the bank UI where the customer would complete the auth?

golden yacht Jun 13, 2023, 6:43 PM

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No that is not what I said

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The Payment Intent does not fail, it transitions back to a state of requires_payment_method. This means it requires your customer to come back on-session and provide new payment method details

manic flicker Jun 13, 2023, 6:45 PM

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sure, i get that. I think what I am asking more of is what is the customer experience if they were to take a "long time" completing the 3DS auth? and is there any timeout.

like what if we get the redrect_url back from stripe and the customer is forwarded there and they sit on their banks page for 2 hrs. Would it still work?

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like is Stripe expecting some result in some amount of time?

golden yacht Jun 13, 2023, 6:48 PM

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As I said, it depends on the bank and their authentication method. Some authentication can take multiple days

manic flicker Jun 13, 2023, 6:48 PM

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got it, so that "max" if any is bank specific

unreal craterBOT Jun 13, 2023, 6:49 PM

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manic flicker Jun 13, 2023, 6:51 PM

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so sounds like stripe does not care. however long the bank auth process takes, when that is submitted back to Stripe, the process will continue. correct?

unreal craterBOT Jun 13, 2023, 6:53 PM

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rocky crag Jun 13, 2023, 6:54 PM

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Yes thats right -- or it might result in a failure if the bank times out and notifies stripe as a failure/abandonment

manic flicker Jun 13, 2023, 7:03 PM

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ok, and for #2, outside of customer notification... no other impact. In that state, there should be no authorization/funds held on the card, correct?

rocky crag Jun 13, 2023, 7:07 PM

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Correct, if the customer fails a 3ds flow there should be no auth and aside from trying again to complete the payment you don't need to take any action (eg, cancel/refund)

manic flicker Jun 13, 2023, 7:08 PM

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perfect. thanks so much for all the answers. I think this clears it up

#zenoitulos