Martin Gaibisso | Stripe Developers | Page 1

sudden mossBOT Jun 13, 2023, 3:18 PM

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sinful hawk Jun 13, 2023, 3:18 PM

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Hi there

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There shouldn't really be a difference here between Dashboard vs. API.

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It likely has to do with the type of PaymentMethod or how much the refund is.

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Do you have two example requests (one Dashboard and one API) you can provide me that I can look at?

bronze heart Jun 13, 2023, 3:19 PM

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same exact request

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req_CBrhVwmDvo5atp is the invalid one

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req_23PxXd6a1hGyXi the one that succeeded

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the one that succeeded was from dashboard, the failed, from node API

sinful hawk Jun 13, 2023, 3:22 PM

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Yeah these are 6 hours apart so it depends on the negative balance of your account at that time

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The API is no different here

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There are other controls in place for when you have exceeded your max negative balance and you can't issue more pending refunds

bronze heart Jun 13, 2023, 3:23 PM

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I can assure you the balance is still negative

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due to the express accounts payout schedule we are in a daily cycle in which we are negative all day, and after payouts are processed we gain all the balance back. our reserved funds keep growing and not being released. pending refunds get processed eventually at the next day. but customers being unable to balance is a major issue for us

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we need to be able to create the refund even if it's pending

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unable to refund*

sinful hawk Jun 13, 2023, 3:31 PM

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Yeah this isn't really a technical question and we focus on the API here. You are going to be better off working with our Support team on solving this. I'd recommend reaching out to them via https://support.stripe.com/contact/login

#Martin Gaibisso