regularmike

[normal sigil]

Hey there

[zinc otter]

hi

[normal sigil]

Can you provide an example Event that doesn't contain the cancellation_details that I can look at?

[zinc otter]

sure. You want to see the payload or a link to my dashboard?

The reason the event doesn't have the cancellation details is that they haven't been entered by the user yet. They confirm cancellation and the webhook is sent before they are prompted for that information. And then there is not another webhook. So in my test account I see evt_1NIYcRKHYg8nQsNVMhH2HiFx and "cancellation_details": { "comment": null, "feedback": null, "reason": "cancellation_requested" },

But that is sent before the user provides feedback.

I'm looking at the CLI and there is simply no webhook sent when a user submits feedback. That's okay, just wanted to make sure I wasn't missing something.

[normal sigil]

I'm checking, one moment

[zinc otter]

If the customer renews after that I can see the original comment/feedback in the previous attributes, but that seems to be the only time I can get it.

[normal sigil]

Hmm yeah that does seem like a gap

Imo we should be emitting a customer.subscription.updated event here

Let me see if this has come up before

[zinc otter]

yeah, technically it is updating that subscription even though it's just the cancellation reason. No big deal for us, just wanted to confirm. But would be a good feature request if it's not in the backlog already

[normal sigil]

Yep I actually see an open feature requst for this.

So I'll add your interest

And hopefully we will get this added shortly

[zinc otter]

ty