Fletch | Stripe Developers | Page 1

proven yokeBOT Jun 13, 2023, 10:32 AM

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kind gust Jun 13, 2023, 10:33 AM

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👋 happy to help

cyan thicket Jun 13, 2023, 10:35 AM

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Do you need me to provide any additional information?

kind gust Jun 13, 2023, 10:36 AM

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would you mind sharing the link to your website and the account ID that you're using (both yours and the connected account)

cyan thicket Jun 13, 2023, 10:37 AM

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Sure - give me a few mins

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Website(s):

https://testchildlife.gathercampaigns.com
https://childlife.gathercampaigns.com

Our Account: acct_1Kb09xFJkLhoBkC7
Connected Acc.: acct_1LG0qqG46OXUQeN1

kind gust Jun 13, 2023, 10:44 AM

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the two pages are not loading

cyan thicket Jun 13, 2023, 10:45 AM

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By not loading do you mean you cannot see the payment page or a 404?

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I will send you an updated URL for the test site which shows the Payment page

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2 mins

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Here you go:

https://childlife.gathercampaigns.com/?token=664c5975-8284-44b1-9954-a86fc423e0a1

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This is actually the live one .. just so you are aware

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I will try and get a test one shortly

kind gust Jun 13, 2023, 10:49 AM

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are you using Direct or Destination Charges

cyan thicket Jun 13, 2023, 10:52 AM

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... I don't know the answer to that. My colleague mainly uses the Stripe dashboard and was key to setting up the accounts. I will have to ask them.

Is there an easy way to find out?

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I do have access to the dashboard

kind gust Jun 13, 2023, 10:55 AM

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if you can share a request ID of a certain payment

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cyan thicket Jun 13, 2023, 10:55 AM

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Quote from my colleague:

"We are taking payments on behalf of anther stripe account. 100% of the payment taken goes directly to their (connected) account. Nothing goes in to our account."

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Sure

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I think this was a payment:

req_dbDhSVEmbqkBJV

May have been for a different connected account though ... but all connected accounts are setup in the same manner.

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I'll try and get a ChildLife specific one

kind gust Jun 13, 2023, 11:08 AM

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sure

cyan thicket Jun 13, 2023, 11:11 AM

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req_hDJnGfGIxdswMV

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I believe this is a live ChildLife payment

kind gust Jun 13, 2023, 11:13 AM

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these are Direct Charges

cyan thicket Jun 13, 2023, 11:14 AM

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I am unfamiliar with "Direct or Destination Charges"

kind gust Jun 13, 2023, 11:15 AM

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https://stripe.com/docs/connect/charges#types

Create a charge

Learn how to create a charge and split payments between your platform and your sellers or service providers when you accept payments.

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in the case of a Direct Charge you need to register the Apple Domain on each Connected Account separately

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https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html#html-js-using-with-connect

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, or Link.

cyan thicket Jun 13, 2023, 11:16 AM

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Thank you but why do I need to split the charge just for Apple? If I have understood correctly

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For "in the case of a Direct Charge you need to register the Apple Domain on each Connected Account separately" - I will do that, thank you

glass finch Jun 13, 2023, 11:19 AM

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Thank you but why do I need to split the charge just for Apple? If I have understood correctly
not sure what you mean by that. You don't split anything with Apple

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Apple has a requirement that merchants using their Apple Pay solution register a domain with them , when using Connect with Direct Charges, the merchant is your connected account, so as the controlling platform you need to make the registration for them by making the API call described in https://stripe.com/docs/stripe-js/elements/payment-request-button?client=html#html-js-using-with-connect .

cyan thicket Jun 13, 2023, 11:26 AM

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Many thanks - I will review what you have sent me. 🙂

#Fletch