Killian Quoniou | Stripe Developers | Page 1

sleek jasperBOT Jun 12, 2023, 8:57 AM

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cinder pond Jun 12, 2023, 8:57 AM

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Hi
Can you please share more details ?

slender crystal Jun 12, 2023, 8:58 AM

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On this invoice I don't want to have the support phone below BJC FRANCE on the left

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and more generally on all invoices I don't want the support phone

cinder pond Jun 12, 2023, 9:02 AM

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You can disable that in your dashboard settings:
https://dashboard.stripe.com/settings/public

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slender crystal Jun 12, 2023, 9:03 AM

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Yes that is what I saw but it's actually disabled and it keeps showing on invoices

sleek jasperBOT Jun 12, 2023, 9:12 AM

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cinder pond Jun 12, 2023, 9:14 AM

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can you share the InvoiceId ?

slender crystal Jun 12, 2023, 9:14 AM

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yes just wait a minute

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in_1NI6RiRGw9DaklQnLsJ3XNqV

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it's a test invoice don't mind the 0,00€

cinder pond Jun 12, 2023, 9:16 AM

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This invoice was generated after or before you change that setting in your dashboard ?

slender crystal Jun 12, 2023, 9:16 AM

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after

stiff needle Jun 12, 2023, 9:17 AM

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well this Invoice is generated using Connect on a Custom account, to be clear

slender crystal Jun 12, 2023, 9:17 AM

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yes exact

stiff needle Jun 12, 2023, 9:17 AM

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that's not recommended(you should use Destination charges with Custom accounts)

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and one of the reasons is that you can't change this setting, since Custom accounts don't have access to a Stripe dashboard so you can't customise this sort of setting for them

slender crystal Jun 12, 2023, 9:18 AM

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ok i understand

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i will check to use destination charges then

#Killian Quoniou