slcoder | Stripe Developers | Page 1

potent dragonBOT Jun 9, 2023, 12:16 PM

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lilac flint Jun 9, 2023, 12:16 PM

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Hi! Let me help you with this.

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You can disable this in your settings

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https://dashboard.stripe.com/settings/emails

outer sapphire Jun 9, 2023, 12:20 PM

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ok, let me check the settings

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option is already disabled

lilac flint Jun 9, 2023, 12:26 PM

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What kind of emails are you receiving?

outer sapphire Jun 9, 2023, 12:27 PM

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order confirmation receipts, the problem is our system also sending receipts, so we need to stop stripe receipts.

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stripe sending automatically for users once order is done.

lilac flint Jun 9, 2023, 12:33 PM

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Could you please share a screenshot of an example receipt?
If this setting is turned off, receipts will not be sent.

outer sapphire Jun 9, 2023, 12:36 PM

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lilac flint Jun 9, 2023, 12:37 PM

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Are you sure you're looking at the right Stripe account?

outer sapphire Jun 9, 2023, 12:37 PM

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yes, but its still sending to the users,

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yes

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is there any parameters, which override the above option?

lilac flint Jun 9, 2023, 12:40 PM

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Yes, actually. If you set receipt_email on PaymentIntent: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-receipt_email

outer sapphire Jun 9, 2023, 12:42 PM

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yes, i found this doc, and i double checked the payment intent params, I'm not passing "receipt_email " via PI.

lilac flint Jun 9, 2023, 12:42 PM

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Could you please share the PaymentIntent ID pi_xxx?

outer sapphire Jun 9, 2023, 12:43 PM

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pi_3MlUBlDQAvT8hGjr1dauoJty

lilac flint Jun 9, 2023, 12:47 PM

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There's no email or Customer mentioned anywhere on this PI. So the receipt can't come from it. Are you sure it's not coming from bank transfer charges?

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I see email notifications are enabled for bank charges.

outer sapphire Jun 9, 2023, 12:48 PM

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email templates has our logo on it,

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where can i see the email notification for bank charges?

lilac flint Jun 9, 2023, 12:51 PM

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outer sapphire pi_3MlUBlDQAvT8hGjr1dauoJty

This PaymentIntent is not even succeeded

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Do you have any others?

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What's the amount on the receipt?

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Are you using Stripe through Shopify?

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I see another request that is setting receipt_email on the frontend: https://dashboard.stripe.com/logs/req_kuDyGqRrbMaDOp

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Are you with me?

outer sapphire Jun 9, 2023, 1:15 PM

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yes, that is test order

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oh, this link help, i will check that

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oh yes, param sending from frontend, oh thanks, I will remove it and see the result. Thank yoy very much

dull pendant Jun 9, 2023, 1:33 PM

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Hi there 👋 I'm keeping an eye on this thread as my teammate needed to step away. Glad to hear that helped!

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