#BrittanyG

1 messages · Page 1 of 1 (latest)

autumn salmonBOT
glad torrent
#

Can you share the request id?

tribal bear
#

The service Stripe - Custom - Create a card token just returned an error (HTTP 402). Please consult their documentation to ensure your call is setup properly. Raw error:

{
"error": {
"code": "card_declined",
"decline_code": "generic_decline",
"doc_url": "https://stripe.com/docs/error-codes/card-declined",
"message": "Your card was declined.",
"param": "",
"request_log_url": "https://dashboard.stripe.com/acct_1NGk9OQUDgZbsQXc/logs/req_syZp1hyOa3cc3x?t=1686235768",
"type": "card_error"
}
}

Error codes

Learn more about error codes and how to resolve them.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

glad torrent
#

Ok looking thanks

tribal bear
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req_syZp1hyOa3cc3x

glad torrent
#

Gotcha. If you reach out to our support team they can explain why this was declined: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tribal bear
#

Ok. Thanks

glad torrent
#

No problem

#

Here's the charge id for the decline: ch_3NGk9UQUDgZbsQXc0J2W72BL

#

You can ask them why this specific charge id was declined and they should be able to provide more info

tribal bear
#

Ok. Great. Thanks