phpteam | Stripe Developers | Page 1

copper hingeBOT Jun 8, 2023, 9:30 AM

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hexed halo Jun 8, 2023, 9:31 AM

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what's your exact question?

sage rune Jun 8, 2023, 9:31 AM

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hi

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I was using stripe test credentials before and connected account creation was perfect and was able to payout

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Now I am using the live credentials and created the connected account with the live bank account details, those are added successfully but still showing restricted. can you please let me know why?

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It asking me for full SSN number which we can not ask for our customers.

hexed halo Jun 8, 2023, 9:32 AM

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you can inspect the requirements field on the Account object in the API to see why it's restricted

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https://stripe.com/docs/connect/identity-verification-api#determining-if-identity-or-business-verification-is-needed

sage rune Jun 8, 2023, 9:34 AM

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I can see it showing SSN

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but we already asking for last 4 digits of SSN

hexed halo Jun 8, 2023, 9:34 AM

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then it means we weren't able to verify the person's identity with just that information so we are asking for more.

sage rune Jun 8, 2023, 9:35 AM

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But we can not ask for customers to share the full SSN

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any other way to make the user verified

hexed halo Jun 8, 2023, 9:38 AM

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you'll have to ask them really, I don't think it's unreasonable

other ways would be to collect a scan of an ID document like a passport/drivers license and upload that to the verification.document fields.

sage rune Jun 8, 2023, 9:41 AM

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okay

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thanks for the response

#phpteam